Enterprise Management Associates (EMA) rates iET Solutions highly in independent study of CMDB and CMS providers

Macro 4 sister company, iET Solutions, named ‘Value Leader’ in the area of Asset Management and Financial Optimization


A new report from Enterprise Management Associates (EMA), a leading IT and data management research and consulting firm, has acknowledged the strengths of the Configuration Management Database (CMDB)¹ offering from iET Solutions, a global provider of software solutions for IT service management (ITSM) and Software Asset Management (SAM).

The current EMA Radar™ report (EMA Radar for CMDB/CMS Use Cases: from Database to Federation) includes a detailed, comparative study of products from nine vendors including BMC, CA Technologies, Hewlett-Packard and IBM as well as iET Solutions, which is Macro 4’s sister company and part of UNICOM Global.

In the report, which assesses products based on interviews with the vendors and selected customers, iET Solutions performed very well in all three use case categories EMA considers critical for CMDB and Configuration Management System (CMS) deployments; the company was named a ‘Value Leader’ in the area of Asset Management and Financial Optimization and earned a ‘Strong Value’ rating for the Change Management and Change Impact Analysis and Service Impact Management categories.

The report highlighted the following strengths of the iET Solutions CMDB:

  • It is well priced and highly deployable given its functionality
  • The company’s capabilities for assimilating and reconciling third-party sources are well thought-out and effective
  • The ability of the iET CMDB to integrate into, or with existing management investments, is borne out by customer testimony – in other words, the iET CMDB can be a successful offering by itself
  • iET Solutions’ strengths in Asset Management through its own portfolio and third-party integrations are outstanding
  • The ability of the iET CMDB to do Change Management and Change Impact Analysis is also compelling given its Variance Comparisons and its BI Process Analyzer analytics
  • The iET CMDB has solid automation capabilities in terms of workflow, change/release automation, and overall process orchestration

“No vendor has grasped the modularity and extensibility of the CMDB- value equation better than iET Solutions,” said Dennis Drogseth, Vice President, Enterprise Management Associates. “From the iET CMDB Intelligence module for its unique strengths in integrating third-party sources, to the Process Analyzer for in-depth analysis of the impacts of change, iET Solutions offers versatile and highly relevant functionality and with attractive deployment options and proven time to value.”

iET Solutions’ CMDB software suite is a true ITIL-aligned solution to configuration management which supports best practices for monitoring and controlling all IT infrastructure components. It includes complete capabilities for automated discovery and inventory, as well as federation, reconciliation, synchronization, visualization and mapping of all configuration items (CIs) within the IT infrastructure.

Martin Jall, Vice President of EMEA Sales & Marketing, iET Solutions GmbH, said:

"The CMDB and CMS market is very competitive and it isn’t always easy for customers to assess the quality of vendor’s offerings. Independent research from experts such as this report from EMA is providing a valuable service by helping customers understand and compare products from key vendors. The findings of the EMA Radar evaluation underline our outstanding position in CMDB/CMS arena."

A summary of the EMA Radar™ for CMDB / CMS can be found here

1The configuration management database (CMDB) provides the foundation for IT service management (ITSM) by delivering a complete understanding and view of enterprise IT infrastructure and services. It is the foundation for IT processes such as incident management, problem management, service level management, change management or release management.

About iET Solutions
iET Solutions, a subsidiary of UNICOM Global, is a leading global supplier of IT Service Management and Software Asset Management solutions for mid-size and large enterprises. By combining the most flexible, fully integrated out-of-the-box IT Service Management (ITSM) solution, built from the ground up around ITIL best practices, with additional modules for process analysis and optimization, Smartphone accessibility, CTI integration, and entitlement-based software asset management, iET Solutions offers the most complete package for continual service improvement. More than 51,000 users in 26 countries partner with iET Solutions to streamline service operations, enhance customer service, improve profitability, and reduce costs. Headquartered in Framingham, MA, iET Solutions maintains offices in Germany, the UK and North America. For more information, visit

About EMA
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst firm that provides deep insight across the full spectrum of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices, and in-depth knowledge of current and planned vendor solutions to help its clients achieve their goals. Learn more about EMA research, analysis, and consulting services for enterprise line of business users, IT professionals and IT vendors at or You can also follow EMA on Twitter or EMA on Facebook.

About the EMA Radar Report
The EMA Radar Report delivers an in-depth analysis of industry-leading vendors and vendor products, including their overall market position in comparison with other vendors. This information is laid out in an easy-to-decipher, detailed Radar Chart, making it simple to see how vendors measure up in the market, as well as against other vendors. The EMA Radar report also provides a detailed discussion of methodology and criteria, a high-level market segment overview, and a comprehensive analyst write-up on each vendor.